Patient-reported satisfaction after cataract surgery depends more on the journey than on the final acuity value. CMO extends that journey.
Patients who require extra visits, prolonged drops and repeated reassurance often express disappointment, even when vision ultimately recovers well.¹
Patient-experience research consistently shows that unexpected setbacks and slower-than-expected recovery erode trust and dominate post-operative narratives.²
In the era of online reviews, this matters. A single complicated recovery can produce multiple negative touchpoints: frustrated calls to the clinic, critical feedback to optometrists and cautious comments on review platforms.
None of these channels will label the issue “pseudophakic cystoid macular oedema”; they will describe “cloudy vision for months after surgery”.
By minimising CMO through structured prophylaxis and early OCT detection, a practice protects not just macular anatomy but its satisfaction metrics and online reputation, which in turn influence future patient choice.
References
- Kyei S, Awuah A, et al. Visual function and patient satisfaction after cataract surgery. Clin Ophthalmol. 2021;15:3219-3228.
- Chu CJ, Johnston RL, Buscombe C, et al. Risk factors and incidence of macular edema after cataract surgery. Ophthalmology. 2016;123(2):316-323.
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